Heat Exchanger Data Management System
At Thornhill Heat Exchangers we work hard to provide our customers with the very best service and support.
With this in mind we have developed a powerful yet simple to use web based customer management system, which enables our clients to obtain their own machine data and service history 24 hours a day from anywhere in the World.
The system is fully password protected and provides details all of the current machine data and service history.
Save Time & Money
Information such as manufacturer type, model, serial number, site location, plate and gasket type, service information, date of test and test certification can all be accessed in a few mouse clicks.
In fact the system enables our customers to have all their service and test certification to hand at any time of day, including the PHE’s history.
No more looking for lost paperwork just log-on and print out what you need in minutes!
This can help the end user to forecast upcoming work and schedule the units for integrity testing if needed and servicing if required on an annual basis, to keep costs and downtime to a minimum but also to see how the PHE’s are performing during their life span.
Pro Active Service Schedule Alerts
Thornhill’s pro active system also has pre-planned time alerts so the service engineers can arrange a time to plan in maintenance work. This information can also help the customer to see if his PHE’s are under-performing in service over a given time period; but most of all the running costs of each unit will give the failure rates, which over time will provide extremely valuable information.