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Thornhill

Who we are

Our website address is: http://thornhillheatexchangers.co.uk/thornhill.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Who we share your data with

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

Additional information

How we protect your data

What data breach procedures we have in place

What third parties we receive data from

What automated decision making and/or profiling we do with user data

Industry regulatory disclosure requirements

 

General Data Protection Regulation (GDPR)

We are fully committed to client confidentiality and protecting your personal information. We have appointed a member of this company as our Information Officer and representative for data-protection matters.

We will need to deal with (‘process’) your personal information so that we can provide legal services to you. This privacy notice tells you what we will do with that information, and your legal rights in relation to it under the GDPR or other data-protection laws which may apply.

What are your rights?

We will also send all of the above requests to anyone else we have shared your information with, and we will always try to respond to you within one month of receiving your request.

Consent

If we have asked for your specific permission (consent) to have and use your personal information, you can withdraw that consent at any time by contacting the lawyer dealing with your case or by phoning us or emailing us.

This will not affect any processing of your personal information which we have done before you withdraw your consent.

We will ask you some questions to check your identity, and to allow us to note in our records that you have withdrawn your consent.

If you want to withdraw your permission for receiving marketing communications, you can do that:

We may have to pass on your personal information to other people or organisations to provide our services to you.

Whenever possible, we will only share your personal information with them on a confidential basis. If we do share information, we will keep to our data-security standards.

Your personal information – and why we need it

We will need to collect some personal information about you to form a relationship and so we can create and maintain proper records and provide our services. This information will include your:

We will also need to gather other details about you that are relevant to the work you want us to do.

Data-protection laws say that we have to have a legal basis for processing your information. In most cases, we will only process your personal information:

If none of these reasons applies, we may have to ask for your specific permission.

We will:

If we collect personal information about you from a source other than you (unless you already have that information, the law says we can’t, or it is confidential), we will tell you:

If the information is wrong or incomplete, you will be entitled to ask us to correct it (see ‘What are your rights?’ below).

If we are allowed by law, we may use your details to contact you with information about our services or legal developments we think may interest you. You can tell us at any time not to send you these messages.

 

How long do we keep your information?

We will need to keep your personal information for different time periods, depending on the nature and the purpose (or purposes) for which it was collected. Usually, we will have to keep personal information even after we have completed the work you ask us to do.

Your domain name and e-mail address

This information is recognised by our servers and the pages that you visit are recorded. We shall not under any circumstances, divulge your e-mail address to any person who is not an employee or contractor of ours, and who does not need to know.

This information is used:

Website usage information

We may use software embedded in our website (such as JavaScript) to collect information about pages you view and how you have reached them, what you do when you visit a page, the length of time you remain on the page, and how we perform in providing content to you. We do not associate such information with an identifiable person.

Cookies

Cookies are small text files that are placed on your computer’s hard drive through your web browser when you visit any web site. They are widely used to make web sites work, or work more efficiently, as well as to provide information to the owners of the site.

Like all other users of cookies, we may request the return of information from your computer when your browser requests a web page from our server. Cookies enable our web server to identify you to us, and to track your actions and the pages you visit while you use our website. The cookies we use may last for a single visit to our site (they are deleted from your computer when you close your browser), or may remain on your computer until you delete them or until a defined period has passed.

Although your browser software enables you to disable cookies, we recommend that you allow the use of cookies to take advantage of the features of our website that rely on their use. If you prevent their use, you will not be able to use all the functionality of our website.

Here are the ways we use cookies:

Use of site by children

We do not market to children, nor do we sell products or services for purchase by children. If you are under 18, you may use our site only with consent from a parent or guardian.

Disclosure to Government and their agencies

We may be required to give information to legal authorities if they request, or if they have the proper authorisation.

Review or update or remove personally identifiable information

You may review or update the information that we hold about you, or if you wish, request the removal of any information about you from our website.

Transferring your information to another country

If the work we are doing for you means we need to transfer your personal information to another country, we will discuss this with you beforehand.

How you can complain

If you want to make a complaint about how we are processing your personal information, or you are not satisfied with how we have handled your complaint, you can raise the matter direct with our Information Officer, or with the ICO.

Thornhill Group Limited Information Officer:

David Lilley

Email: dlilley@thornhill-ltd.co.uk

Phone: 01226 710000

Information Commissioner’s Office:

Wycliffe House Water Lane Wilmslow Cheshire

SK9 5AF
Phone: 0303 123 1113 or 01625 545 745

Website: ico.org.uk/concerns/handling/

Talk to an experienced member of the team today,
call us on +44 (0)1226 710000,
email us at info@thornhill-ltd.co.uk or sign up to our newsletter.